Fancy some BrewDog beers delivered to your door just in a few minutes?


BrewDog Express is our new instant delivery service, now live in Teddington and Islington. As part of our commitment to ensuring great beer is always nearby, BrewDog Express gives you the chance to order cold, fresh beer for delivery in under 30 minutes. If you live in the catchment areas noted above, simply log in to your BrewDog account to order today.



Terms & Conditions


PAYMENT


Payment can only be made using credit/debit cards through Apple Pay, Google Pay or Microsoft Pay. We cannot take orders by phone or email.


Card payments are made through a secure server. BrewDog does not store your financial details. Your personal details are not passed to any third party. Payment will be taken at the time of ordering.


DELIVERY


When you place an order you will receive an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible, you must therefore be available to accept delivery from the time you place the order. Unfortunately, despite our, and our Partner's best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time.


We will attempt delivery at the address you provide to us when you place your order.


You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):


- You do not come to the door, did not pick up the phone when the rider contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the rider is unable to find a safe location to leave the food.


- The rider refuses to deliver the Item to you in accordance with our Age Restricted Products terms and conditions, including inability to provide valid photo ID.


AGE RESTRICTED PRODUCTS


Age restricted products, alcohol, can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Jiffy operates an age verification policy whereby customers ordering age restricted products will be asked by the rider to provide proof that they are aged 18 or over before the delivery is completed. The rider may refuse to deliver any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or over. The Partner and the rider may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. Orders for items containing alcohol may only be delivered to a location that is a residential or business address. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.


CANCELLATION


You may cancel an order without charge at any time before the Partner is out for delivery ("Out For Delivery"). If you wish to cancel an order before it becomes out for delivery, please contact us immediately, via our support team here. If the Partner confirms the order is not out for delivery, we will refund your payment (excluding any discount, or Voucher that was applied to the order - see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes out for delivery, you will be charged the full price for the Items and delivery.


BrewDog and our Partner, Jiffy, may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.


YOUR RIGHTS IF SOMETHING IS WRONG WITH YOUR ITEMS/REFUND AND RETURNS


You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.


Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery.


CORONAVIRUS


Is ordering through BrewDog Express safe?


The safety of our customers and riders is our top priority and we have taken a number of important actions to ensure we deliver your products safely for everyone. For example, we have introduced COVID-19 guidelines, including increased ventilation, hygiene and cleaning for our staff within the warehouse and our riders to provide a safe and secure delivery. We realise this is a concerning period for everyone and want to assure you that safety is our priority during and beyond this unprecedented time


Do you offer contact-free delivery?


We do not currently offer contact-free delivery. If you have Coronavirus symptoms or are self isolating you cannot use this service as we have a strict age policy and require confirmation of ID. This is something we are looking into as we roll out further locations.


TIPS


We do not currently offer this service but are looking into providing the ability to tip the picker or delivery rider.